Phone : 07 4662 6535
Phone : 07 4641 7870

Choosing A Property Manager


Property Investor Checklist for selecting the property manager that’s right for you.

Property Leasing Checklist

  1. Does the agency staff members personally show prospective tenants through properties or do they hand out keys?
  2. How does the agency market available properties for lease? Do they keep an updated rental list at the front for prospective tenants to take and peruse?
  3. Review current listings on the real estate website. Are the photos and information at a high standard? Keep track of how quickly properties are rented and removed from the website.
  4. How long does the agent’s tenancy selection take? Can they have a tenant approved and moved on the same day?
  5. How much information is obtained from applicants for properties and what information is verified?
  6. On average how long does it take to find a new tenant?
  7. What is your current vacancy rate?

Property Management Checklist

  1. What is your process for dealing with rent arrears?
  2. What is you process for reviewing & negotiating the rent on my property?
  3. What is your process for dealing with repairs and maintenance?
  4. What steps do you take to ensure that all maintenance work is competitively priced?
  5. How frequently will you inspect my property?
  6. What is the experience level of the staff members who will be leasing and managing my property?
  7. Does the agency reward tenants for keeping the property clean and tidy?
  8. How long will you take to respond to my emails or missed phone calls?
  9. What are your procedures with smoke alarms?
  10. Do you send rent statements by email and deposit rental funds electronically?
  11. Do you disburse rent money weekly?

Customer Service Checklist

  1. What references do you have from satisfied clients?
  2. Do you provide a service guarantee?
  3. What back up staff are there in the event my property manager is sick or on holidays?
  4. How frequently will you communicate with me and what form will it take?
  5. Do you provide internet Login facility to access the latest financial information about my property?